Privacy Policy

Effective Date: 01/01/2022

1. Introduction

Palmer St Plumbing ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.palmerstplumbing.com.au and use our plumbing services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, phone number, email address, and home or business address.
Service Details: Information about your plumbing service requests.
Payment Information: If applicable, payment details for invoicing (processed securely).
Website Usage Data: IP address, browser type, and cookies (for analytics & marketing).

3. How We Use Your Information

We use your personal information to:
Provide and manage our plumbing services.
Respond to enquiries and provide free quotes.
Send appointment confirmations and invoices.
Improve our website and customer experience.
Comply with legal obligations.

4. How We Protect Your Information

We take reasonable steps to protect your data from unauthorised access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

5. Sharing Your Information

We do not sell or rent your personal information. We may share your details only with:

Service providers (e.g., payment processors, IT support).
Law enforcement if required by law.

6. Cookies & Tracking Technologies

Our website may use cookies to improve user experience and track website traffic. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices.

8. Your Rights & Choices

You have the right to:

Request access to your personal information.
Request corrections or deletion of your data.
Opt-out of marketing communications.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Palmer St Plumbing
Email: riley@palmerstplumbing.com.au
Phone: 0403 328 759